Legal information

General Terms and Conditions

These terms govern purchases in the TIPIDI online shop, consumer rights, payment and delivery, withdrawal and complaints.

Seller
TIPIDI s.r.o.
Company ID
296 59 043
Effective from
12 July 2026

Seller details

Business name
TIPIDI s.r.o.
Company ID
296 59 043
Registered office
Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
Commercial register
Regional Court in Brno, Section C, File 152150
Online shop
www.tipidi.eu

1. General provisions

  1. These Terms and Conditions govern contracts concluded between TIPIDI s.r.o. as seller and a customer through the TIPIDI online shop. A consumer is a natural person acting outside a trade, business, craft or profession.
  2. Provisions intended for consumers do not apply to purchases made in the course of business. Individually agreed terms in the order or contract take precedence over these Terms.
  3. The contract is concluded in the language selected in the shop. The version of the Terms effective when the order is submitted applies to that order.
  4. The customer must provide complete and accurate data and keep account information secure. The shop and customer account may be temporarily unavailable for maintenance or technical reasons.

2. Conclusion of the contract

  1. Product presentation in the shop is an invitation to place an order and not a binding offer unless explicitly stated otherwise.
  2. Before submitting the order, the customer can review and correct the basket, delivery details, payment method and total price. The order is submitted using a button clearly indicating an obligation to pay.
  3. The seller confirms receipt by e-mail. The sales contract is concluded when the seller accepts the order, normally in the order confirmation, unless that message expressly states that it is only an automated receipt confirmation.
  4. If an item is unavailable, the seller will promptly offer a later delivery, replacement, partial fulfilment or cancellation and will refund any amount already paid for the cancelled item.
  5. The seller is not required to supply at an obviously incorrect price caused by a clear technical or administrative error that the customer could reasonably recognise. The customer will be informed and may accept the corrected price or cancel.

3. Price and payment

  1. Prices shown to consumers are final prices including applicable taxes. Delivery costs and any other charges are shown before the order is submitted.
  2. Available payment methods may include card payment through Mollie, bank transfer in advance and any other method displayed at checkout. Availability may differ by delivery country.
  3. For bank transfer, the order number must be used as the payment reference. Payment is completed when credited to the seller’s account or confirmed by the payment provider.
  4. Unless stated otherwise, goods paid by bank transfer are dispatched after payment has been received. Discounts and promotional codes cannot be combined unless the shop states otherwise.
  5. An invoice or accounting document is provided electronically, usually by e-mail or in the customer account.

4. Delivery

  1. Carriers, delivery prices, free-delivery thresholds and estimated times depend on the delivery country and are displayed in the shop and at checkout.
  2. Unless another period is agreed, the seller delivers without undue delay and no later than 30 days after the contract is concluded. Stock information and delivery estimates are indicative unless explicitly guaranteed.
  3. The customer must provide a complete delivery address and cooperate with delivery. Additional costs caused by an incorrect address, unjustified non-acceptance or a requested repeated delivery may be charged to the extent actually incurred.
  4. The customer should check the external condition of the parcel on receipt and report visible damage to the carrier where possible. Failure to do so does not remove statutory consumer rights.
  5. Risk of loss or damage passes to a consumer when the consumer or a nominated third party receives the goods, except where the consumer independently appoints a carrier not offered by the seller.

5. Right of withdrawal

  1. A consumer may withdraw from a distance contract without giving a reason within 14 days after receiving the goods. For several goods delivered separately, the period starts on receipt of the last delivery.
  2. It is sufficient to send the withdrawal notice before the deadline, by e-mail or using the model form in Annex 1. The consumer must return the goods within 14 days after notifying withdrawal.
  3. The consumer bears the direct cost of return unless the seller has agreed otherwise. Returned goods must be sent to the return address stated below and not cash-on-delivery.
  4. The seller refunds payments received, including the cost of the least expensive standard delivery offered, within 14 days after notification. The seller may withhold the refund until the goods are received or the consumer proves dispatch.
  5. The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  6. The right of withdrawal does not apply in statutory exception cases, including sealed goods which are not suitable for return for health-protection or hygiene reasons after the seal has been removed. Opening ordinary transport or sales packaging alone does not automatically remove the right; the exception is assessed according to the product and any hygiene seal.
  7. Return address: Mečířova 20, 612 00 Brno, Czech Republic.

6. Legal conformity rights

  1. The seller is responsible for delivering goods that conform to the contract, description, quantity, quality and reasonably expected characteristics and that are fit for the agreed and ordinary purpose.
  2. In the event of non-conformity, the consumer may request repair or replacement, unless the chosen remedy is impossible or disproportionate. Remedies are provided free of charge and without significant inconvenience.
  3. A proportionate price reduction or termination of the contract may be requested where repair or replacement is refused, impossible, not completed within the applicable period, the defect recurs or the defect is sufficiently serious. Termination is not available for a minor defect.
  4. EU consumer law provides a minimum two-year legal guarantee for goods. If a defect appears within one year of delivery, it is generally presumed to have existed at delivery unless the seller proves otherwise; some Member States provide a longer presumption or guarantee, and those mandatory national rules prevail.

7. Complaints procedure

  1. A complaint can be started by e-mail to info@tipidi.eu. Please state contact details, order number, product, description of the problem and the requested remedy; photographs may speed up assessment.
  2. The customer may prove the purchase by any reliable document, including the order confirmation or invoice. Original packaging is not a condition for statutory rights.
  3. Where physical inspection is needed, send the goods after receiving instructions to Mečířova 20, 612 00 Brno, Czech Republic. Goods must be suitably packed to prevent further damage.
  4. The seller confirms receipt of the complaint and communicates the outcome and, if rejected, the reasons. Statutory national response and remedy periods stated in the local section apply.
  5. The seller remedies a justified lack of conformity within a reasonable period. Any more favourable mandatory rule of the consumer’s country of habitual residence remains applicable.

8. Other rights and obligations

  1. Ownership passes after delivery and full payment, subject to mandatory law. The customer must not misuse the shop, interfere with its security or infringe the rights of others.
  2. Shop content, including text, photographs, graphics, databases and software, may be protected by intellectual-property rights and may not be reused beyond what the law permits.
  3. Complaints and suggestions may be sent to info@tipidi.eu. Nothing in these Terms limits rights that cannot legally be excluded.

9. Personal data and communication

  1. Personal data is processed to conclude and perform contracts, manage orders and delivery, comply with legal obligations, protect legal claims and provide customer support. Details are set out in the Privacy Policy.
  2. Marketing messages are sent only where legally permitted. Consent may be withdrawn and newsletter recipients may unsubscribe at any time.
  3. Essential cookies are used for shop operation. Analytics and marketing cookies are used according to the customer’s consent settings.
  4. Order-related correspondence may be delivered electronically to the e-mail address supplied in the order or customer account.

10. Out-of-court dispute resolution

  1. Please first contact the seller at info@tipidi.eu. A consumer may then contact the competent national ADR entity or the European Consumer Centre in the consumer’s country for a cross-border dispute. The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not referenced.

11. Final provisions

  1. Contracts are governed by Czech law. This choice does not deprive a consumer of mandatory protection granted by the law of the country of the consumer’s habitual residence where that law applies.
  2. Mandatory rules on jurisdiction remain unaffected; a consumer may rely on the courts available under applicable consumer law.
  3. If any provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision is replaced by the applicable legal rule closest to its purpose.
  4. The contract and the Terms are archived electronically. The customer receives order information and relevant documents by e-mail and may also access them in the customer account.
  5. These Terms are effective from 12 July 2026 and replace previous versions.
Annex 1

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Its use is optional.

Addressee: TIPIDI s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, info@tipidi.eu

I hereby give notice that I withdraw from the sales contract concluded through the TIPIDI online shop.

Order number: ................................................................................................

Ordered on: ................................................................................................

Received on: ................................................................................................

Goods: ................................................................................................

Consumer name: ................................................................................................

Consumer address: ................................................................................................

E-mail and telephone: ................................................................................................

Bank account for a refund only where the original payment method cannot be used: ................................................................................................

Place and date: ................................................................................................

Signature, only if submitted on paper: ................................................................................................

Annex 2

Complaint form

This form may be used to submit a complaint concerning goods purchased in the TIPIDI online shop.

Addressee: TIPIDI s.r.o., info@tipidi.eu

Order number: ................................................................................................

Date goods received: ................................................................................................

Goods complained about: ................................................................................................

Description of defect:
................................................................................................
................................................................................................
................................................................................................

Requested remedy: repair / replacement / proportionate price reduction / termination of contract

Consumer name: ................................................................................................

Consumer address: ................................................................................................

E-mail and telephone: ................................................................................................

Bank account for a refund only where the original payment method cannot be used: ................................................................................................

Place and date: ................................................................................................

Signature, only if submitted on paper: ................................................................................................

Attachments: proof of purchase and photographs of the defect or damage, if available.